Communication Policy

1. Communication Channels

We communicate through the following channels:

• Website contact forms and inquiries
• Email correspondence
• WhatsApp and messaging platforms
• Phone calls
• Social media platforms
• Postal mail

2. Response Times

We aim to respond to inquiries within:

• WhatsApp messages: Within 24 hours during business days
• Email inquiries: Within 48 hours during business days
• Contact form submissions: Within 48 hours during business days
• Phone calls: During business hours with voicemail option

3. Types of Communication

We may communicate about:

• Consultation scheduling and confirmations
• Medical information and pre/post-operative instructions
• Service updates and new offerings
• Appointment reminders (with consent)
• Marketing communications (with opt-in consent)

4. Consent and Preferences

Regarding communications:

• Marketing communications require explicit opt-in consent
• You can unsubscribe at any time from marketing emails
• You can request to be removed from any communication channel
• Essential service communications are sent as needed regardless of preferences
• Communication preferences can be updated at any time

5. Medical Communications

Medical-related communications:

• Include appropriate medical disclaimers
• Do not replace in-person medical consultations
• Are confidential and protected under medical privacy standards
• Are only sent by authorized personnel
• May include digital images shared securely

6. Social Media Communications

On social media platforms:

• Responses are provided during business hours
• Direct messages are treated as confidential
• Comments may be moderated for appropriateness
• Social media is not used for medical advice

7. Confidentiality

All communications are treated with strict confidentiality. Personal and medical information is never shared without explicit consent, except as required by law. See our Privacy Policy for details.

8. Security

We implement appropriate security measures for all communications. However, electronic communications carry inherent risks. We recommend using secure channels for sensitive medical information.

9. Contact Preferences

You can manage your communication preferences by:

• Updating settings in our communication platform
• Contacting us directly to update preferences
• Using unsubscribe links in marketing emails
• Requesting specific communication methods

10. Policy Updates

We may update this Communication Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact

For questions about this Communication Policy or to update your preferences, please contact us through the contact information provided on this website.